Now Hiring - Call Center Representative (FT, Benefits, Incentives, M-F, Small Team) in Beaverton, OR

Its an exciting time to be part of the Oregon Hot Tub and AllSpa teams, as we are growing and looking to expand our team. As the first point of contact for our customers, the job of our Customer Service Call Center Coordinators is to ensure an outstanding experience for all owners of our hot tubs, swim spas, pools, saunas and other quality products as well as providing outstanding service to our internal team.

This role is based on site at our Beaverton, Oregon Distribution Center and starts at $18/hr.

A Customer Service Call Center Coordinator works to achieve high-level customer service by being the first point of contact for our internal and external customers. Key areas of focus are inbound and outbound calls, emails, scheduling, product knowledge and troubleshooting.

KEY RESPONSIBILITIES:

§ Inbound/Outbound Calls

§ Scheduling

§ Internal Promotion Opportunity

§ Email communication with internal and external customers

§ Process spa warranty claims

§ Daily audits

§ Process e-store orders

§ Close and invoice service orders

§ Review open orders

§ Process WSC parts

§ General office cleaning

§ Responsible for other assigned duties

ATTRIBUTES, SKILLS AND ABILITIES:

· Customer Orientation (External and Internal) – Asks questions and listens well to quickly identify and resolve problems. Possess the ability to effectively communicate with internal and external customers. Quick to respond to calls or e-mail inquiries and has excellent follow-up, timing response to needs. Treats all employees in the same responsive manner.

· Critical Thinking/Accountability – Uses information and data to make recommendations and informed decisions to drive positive change. Able to take responsibility for all work activities and personal actions and decisions.

· Results Oriented – Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues are resolved. Meets deadlines and is will to take on projects.

· Safety Oriented – Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.

· Teamwork – The ability and desire to work within a group to drive success and achieve common goals.

WORKING CONDITIONS:

· Work is performed in an indoor setting

· Must be physically able to lift and carry as least 10 lbs. when needed

REQUIREMENTS:

· High school diploma/GED

· Proficient in Microsoft Office and Outlook

· 1-3 years of telephone and customer service experience

· Must have an attention for detail

· Must demonstrate a willingness to learn new tasks

· Be willing to work a flexible schedule based on business needs

· Be dependable and motivated

· Excellent communication skills

· Ability to work in a fast-paced environment

· Ability to build a strong team environment

· Customer service skills required

Computer and technology savvy

Job Type:

· Full time and may require occasional overtime

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer Service: 1 year (Preferred)
• Retail Sales: 1 year (Preferred)

Work Location: In person